These Terms of Service govern your use of NeverLost products, services, and digital experiences, including our website at never-lost.co, our NFC-enabled hardware products, our contact card system, and all associated features. By purchasing a NeverLost product, registering a contact card, or using any feature of our service, you agree to these Terms. Effective Date: June 9, 2026.
NeverLost offers NFC-enabled physical hardware — including club caps, bag tags, and stickers — designed to help golfers recover lost gear. Each product is linked to a contact card hosted on the NeverLost platform. When a finder taps your NFC product with a smartphone, they are directed to your contact card page, which may include your name, phone number, and options to contact you or notify you of the find. NeverLost also offers branded merchandise including hats, which are separate from NFC-linked products.
Each NeverLost product ships with a unique entry code (slug). To activate your product, complete the contact card registration form at never-lost.co using this code. You are responsible for providing accurate registration information. You may update your contact card at any time via the update flow on your card page — an email verification link is sent to your registered address as the security gate. If you purchase additional NeverLost products, you may link new tags to your existing card through the returning customer flow: submit your email on the new tag's placeholder page and the system automatically redirects the new tag to your existing card.
NeverLost contact card pages include an optional "Let NeverLost Notify" feature. When a finder taps your NFC product and confirms via the modal prompt, their approximate location is captured via the browser Geolocation API and transmitted to NeverLost's system. NeverLost then sends the registered owner an SMS via Twilio with the approximate location and time. Finder location data is used solely to deliver this single notification and is not stored. By registering a phone number, you consent to receiving these SMS notifications. NeverLost does not guarantee finder participation, GPS accuracy, or SMS delivery in all conditions.
When you register a contact card, NeverLost collects your name, phone number, email address, and entry code. Your name is displayed on your public card page; your phone number is used to deliver SMS finder notifications; your email is used for card update authentication. NeverLost does not sell or rent your personal data. Your data may be shared with service providers (including Twilio for SMS and Webflow for CMS hosting) solely for operating the NeverLost service. Payment information is handled entirely by Shopify. Your contact card page is publicly accessible to anyone who taps your NFC product. You may request removal of your card at any time by contacting us.
NeverLost NFC products are passive devices that transmit a URL when tapped by a compatible NFC-enabled smartphone. No battery is required. Functionality depends on the finder's device supporting and having NFC enabled. Club caps are manufactured via MJF 3D printing in nylon. Tags and stickers are designed for outdoor use but are not rated for submersion. NeverLost products are not intended for safety-critical or medical applications. NeverLost does not control the finder's device, OS, or network and cannot guarantee all taps result in a successful page load.
All purchases are made through our Shopify-powered storefront. NeverLost does not accept returns of registered NFC products where the contact card has been activated. Contact us within 30 days of receipt for order issues. You agree not to register false contact information, scrape other users' card data, interfere with platform security, or use the finder notification feature for any purpose other than item recovery. NeverLost reserves the right to deactivate any contact card if it reasonably believes a user is in violation of these Terms.
NeverLost products and services are provided "as is" without warranty of any kind. NeverLost does not guarantee that lost items will be recovered. To the maximum extent permitted by law, NeverLost's liability shall not exceed the amount paid for the product giving rise to the claim. NeverLost may update these Terms at any time — the updated version will be posted at never-lost.co/terms-of-service with a revised effective date. Continued use constitutes acceptance. For questions or to request card removal, contact us at:
info@never-lost.coBy registering a phone number with NeverLost, you consent to receive SMS text messages from NeverLost related to our lost-and-found service — specifically finder notifications that alert you when someone has tapped your NFC product, along with related account and service notifications. This is a transactional, account-notification messaging program and is not used for marketing.
Message frequency varies and depends on finder activity. Message and data rates may apply. Reply STOP at any time to unsubscribe and stop receiving messages, and reply HELP for help. You may also contact us at info@never-lost.co for assistance.
NeverLost does not share or sell your mobile phone number, SMS opt-in, or consent information with any third parties or affiliates for their own marketing or promotional purposes. This information is used solely to operate and deliver the NeverLost notification service, and is shared only with the service providers (such as our SMS delivery provider, Twilio) that help us provide that service on our behalf.
For more information about how we collect, use, and protect your data, please review our Privacy Policy at never-lost.co/privacy-policy.